Frequently Asked Questions

-Fill out the “Start an Order” form<br>-Browse our designs and request a quote<br>-Email Us at hello@402ink.com or call 402-937-7643

We specialize in custom screen printing, embroidery, and promotional apparel. Whether you need t-shirts, hoodies, hats, or custom corporate wear, we’ve got you covered!  

Yes! Our minimum order is 24 pieces and during peak periods our minimum may be higher. The minimum order exists due to the initial costs of any custom apparel order. If those costs are not divided by a larger quantity then the price per item can become unreasonable. 

Pricing is based on many different variables including design time, apparel brand/style, number of print locations, the ink colors in each location and the total quantity. If you have a budget please let us know and we can work within it. 

Yes, but we like to limit the number of options in proportion to the total order size! Our goal is to have at least 24 of each style/color option offered.  As long as the design stays the same, you can mix different garment styles and colors. Some color variations may require adjustments to ink colors or setup fees.  

In most cases, no. We source high-quality apparel and brands to ensure the best printing and embroidery results. For larger orders of 72+ items (same style/color) we may be able to use customer supplied items. However, special requests are evaluated on a case-by-case basis and we are not responsible for replacing items that may be damaged during production.  

Yes, we specialize in creating custom designs specific to your project. It is best to send us as much info as you can including your design ideas, apparel type, colors, and any text or info that needs to be included in the design. The more info the better.

We prefer vector files like **AI, EPS, CDR or PDF**. High-resolution **PNG or PSD** files (300 dpi or higher) can also work. If you need help preparing your design, we offer graphic design services!

Yes! Our in-house designers can bring your vision to life. Whether you need a simple tweak or a full custom design, we’ll work with you.

We can print up to 8 spot colors per design when screen printing. For complex designs with multiple colors, we may utilize simulated process or 4 color process printing. We also offer Direct to Film (DTF) or alternative printing methods.

Yes! We offer metallic, puff, glow-in-the-dark, and other specialty inks. Let us know what you're looking for!

Standard turnaround is **10 business days** after final artwork approval and we fully process the order. Rush options may be available for an additional fee.  

We provide digital mockups for approval. Pre-production samples may be available for a larger (500+ piece) order.  

We prefer payment when the order has been processed. If that will not work please contact us and we can accommodate payment at a later date. We accept credit cards, checks, and ACH transfers. For credit card payments over $1500 there is a 3% fee. 

Yes! We deliver within Lincoln, NE and occasionally Omaha, NE for larger orders. We also deliver daily to UNL and NWU campuses. We do ship nationwide via UPS and USPS. Local pickup is also available at our 402ink offices in Lincoln, Nebraska.

Yes! We can accommodate split shipments. Additional shipping fees may apply.

We pride ourselves for on-time delivery. In the rare occasion that there’s an issue, we’ll notify you ASAP and work on a solution.

If you notice a problem, contact us within **48 hours** of receiving your order. We’ll work with you to resolve any issues caused by production errors.

Because all orders are custom-made, we do not accept returns or exchanges unless there is a defect or error on our part. 

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