FAQ

Q: Is 402ink the home of Dan the T-shirt Man?

A: Sure is! Dan Okelberryv founded 402ink in the summer of 2015 and has been growing ever since! Dan was previously with Shirts101 in Lincoln, NE from 2001-2015 and now manages custom apparel orders (screen printing and embroidery) with his new company 402ink. 

Q: Is there a minimum order quantity?

A: In order to balance the cost of shirts, printing, design time, and in some cases shipping, we require a minimum order of 24 for screen printed apparel. With an order less than 24, the cost per shirt can become unreasonable. For more information see our blog regarding minimum orders.

Q: How long do orders take?

A: Once we have finalized your products, quantities, and designs, there is a two week turn around period. It is best to start a new order 3-4 weeks before you need the finished shirts. 

Q: What do I do if I need my items faster?

A: In many cases we can have the order done before two weeks. Each order will be different  and may be subject to a rush charge. Please email hello@402ink.com if you need an order sooner than 2 weeks.

Q: Do you do more than just t-shirts?

A: Absolutely! Although we specialize in custom printed t-shirts we can help with many other items. We regularly manage orders of hats, coffee cups, sunglasses, koozies, pens and many more items. Send us a description or image of the product you would like and we can send you some information.

Q: How does the pricing work?

A: There are many variables that go into the pricing of custom printed and embroidered apparel. Those variables include the brand, style and color of the apparel to be used as well as the design and number of print colors used. Our goal is to provide the best design and products that will fit within your budget. If you fill out the start a new order form we can send some general pricing information. 

Q: How do I pick a design for my order?

A: 402ink has creative graphic designers that can work up a design in a jiffy. You can also head to our design gallery and look at a few examples. If you see something you like, let us know and we can mock up a similar design custom to your order.

Q: Can I return these items if something's wrong with them?

A: 402ink prides itself on excellent customer service. Most items are custom made to order and therefore exchanges or returns can be difficult. If we made a mistake, we'll own up to it and get it fixed ASAP. If for some reason you're unsatisfied with the way the products turned out, let us know within 7 days and we'll do our best to find a solution.

 

 

 

Haley ElsomeComment